E-Scooter: Pick-Up Location

Is a prepayment required when booking a car on the website?A prepayment might be needed right after booking online or once we confirm the car availability. If it’s the latter, you’ll receive an email link for the prepayment. You’ll pay the rest when you pick up the car.

What are the necessary documents for car pickup?To pick up your car, please ensure you have the following documents: a valid Passport or ID, a Driving License, and your car rental voucher, which you’ll receive after making your payment. The voucher can be presented in electronic form.

What payment methods do you accept?We accept debit/credit cards.

How do I pay the deposit?You can pay for the car deposit in debit/credit card, it is not necessary to have a credit card for the deposit.

Are driving licenses from the USA or Canada accepted?Yes, we welcome and accept driving licenses issued in the USA and Canada.

Will I receive the exact car model that I ordered?We strive to provide the exact car model you book. However, in unforeseen circumstances where the specific model is unavailable, we will supply a similar or superior car under the same terms.

Can I pick up a car in one city and return it in another one?Of course, you can pick up a car in one city and return it in another one. You can select different pick-up and drop-off cities in the green search bar on our website.

Can I add a second driver to the agreement?Yes, you can include an additional driver in your booking. Please provide the rental agent with both drivers’ details when you pick up the car to have them added to the agreement.

What if something happens to the car while traveling?In case of force majeure, please call the rental agent (the phone number is on your voucher) and contact us in our support chat or at info@carzrent.com. We will help you with any issue.