Frequently Asked Questions

In case of force majeure, please call the rental agent (the phone number is on your voucher) and contact us in our support chat or at info@carzrent.com. We will help you with any issue.

We strive to provide the exact car model you book. However, in unforeseen circumstances where the specific model is unavailable, we will supply a similar or superior car under the same terms.

You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of the car rental company. If the level of fuel is higher, you are not compensated for the difference.

To pick up your car, please ensure you have the following documents: a valid Passport or ID, a Driving License, and your car rental voucher, which you'll receive after making your payment. The voucher can be presented in electronic form.

We accept debit/credit cards.

You can pay for the car deposit in debit/credit card, it is not necessary to have a credit card for the deposit.

The deposit will be returned to your card within 3-5 working days, depending on the banking processes and the country of issue.

Of course, you can pick up a car in one city and return it in another one. You can select different pick-up and drop-off cities in the green search bar on our website.

Yes, we welcome and accept driving licenses issued in the USA and Canada.

Yes, you can take the car to other Canary Islands by ferry. Please let us know in advance so we can arrange it for you.

Yes, you can include an additional driver in your booking. Please provide the rental agent with both drivers' details when you pick up the car to have them added to the agreement.

If you included this equipment in the order and the information is shown on your voucher, there will be a child seat in the car for sure.

There’s no need to pre-approve your route, but you’re restricted to public roads within the country. Some regions may have road restrictions, so we recommend discussing your travel plans with the rental agent upon car pickup to ensure the best route and road condition awareness.

You can see the mileage limit on each car page in the specifications section.

Yes. Our office and support team are open 24 hours a day, 7 days a week.

Yes, we work 24/7, including late-night flight arrivals: tell us your flight number and we will be waiting. For pick-ups or drop-offs between 22:00 and 08:00 a small night surcharge may apply, the exact amount is shown during booking.

Yes, we deliver the car directly to your hotel, apartment or villa, and collect it there at the end of the rental. Simply choose your accommodation address as the pick-up location during booking; depending on the location a small delivery fee may apply, always shown in advance.