Terms & Conditions

Last updated: July 2026

These Terms & Conditions (“T&C“) govern bookings made via CARZRENT.COM (“CARZRENT“, “we”, “us”) by the customer (“Renter“, “you”). By placing a booking you agree to these T&C.

About CARZRENT

CARZRENT is a vehicle rental company based in Costa Adeje, Tenerife, trading since 2021 under NIF 421746063K.

We operate a fleet sourced under commercial agreement from established rental companies across the Canary Islands and mainland Spain. Those agreements place the vehicles at our disposal. The rental itself is carried out by CARZRENT: our staff handle your booking, the handover, the paperwork and the return, our rental agreement governs your use of the vehicle, and we remain your point of contact from the moment you book until the car is back with us.

Your Contract With Us

When you complete a booking, the rental contract is concluded between you and CARZRENT. We are the counterparty to that contract and we are responsible for providing the vehicle you booked, on the dates and at the location confirmed.

Where a vehicle in our fleet is sourced from a partner company, that arrangement is between CARZRENT and that partner. It does not affect your rights, and you are not required to pursue any claim against a third party. Your claim is against CARZRENT.

If we cannot supply the vehicle you booked, we will provide a vehicle of the same or a higher category at no extra cost, or refund you in full if you prefer.

Booking & Confirmation

1. Submitting a booking request is an offer to rent under these T&C.
2. A booking is confirmed only when you receive a Booking Confirmation (voucher) by email. The voucher may be presented in electronic form at pick-up.
3. Depending on the offer, a small prepayment may be taken online to secure the booking, with the remaining balance payable at pick-up. The exact split is always shown before you pay.
4. We strive to provide the exact car model you book. In unforeseen circumstances where the specific model is unavailable, CARZRENT will supply a similar or superior vehicle under the same terms at no extra cost.
5. CARZRENT may refuse, modify, or cancel bookings due to unavailability, system errors, or suspected fraud; any prepayment will be refunded.
6. Our prices contain no hidden fees: every optional charge (night service, delivery, extras, insurance upgrade) is displayed during booking before payment.

Driver Requirements

• Driver age: 23 to 89 years.
• Minimum driving experience: 2 years with a valid driver’s license.
• Licenses must be in the Roman alphabet or accompanied by an official translation / International Driving Permit. Licenses issued in the USA and Canada are accepted.
• Additional drivers can be added: give both drivers’ details to the rental agent at pick-up so they are registered on the agreement. On most cars the second driver is free of charge.

The main driver must present a valid passport/ID, driver’s license, and the voucher (electronic copy accepted).

Pick-Up, Night Service & Delivery

• We operate 24 hours a day, 7 days a week, including late-night flight arrivals. Provide your flight number and we track your flight and wait for you, even if it is delayed.
• At Tenerife South Airport (TFS) the car is handed over at the arrivals terminal, no shuttle bus.
• For pick-ups or drop-offs between 22:00 and 08:00 a small night surcharge may apply; the exact amount is shown during booking.
• Hotel, apartment, and villa delivery: we can deliver the car to your accommodation and collect it there at the end of the rental. Choose your accommodation address as the pick-up location during booking; depending on the location a small delivery fee may apply, always shown in advance.
• One-way rentals: you may pick up the car in one city and return it in another, select different pick-up and drop-off locations when booking.
• Failure to appear at the agreed time and place may be treated as a no-show (see Cancellations).

Rental Period & Return

• Minimum rental period: 24 hours.
• Late return may incur an additional day charge.
• Return the vehicle at the agreed location and time with the same fuel level (unless prepaid fuel applies).
• Early return does not guarantee a refund.
• Unapproved extensions or late returns may incur penalties and can void insurance.

Fuel Policy

Vehicles are supplied with a specific fuel level, typically full, the policy is “same-to-same”. Return the vehicle with the same fuel level you received it with: if the level is lower, the difference is charged at the rental company’s rates; if you return it with more fuel, the difference is not compensated.

Mileage

Most of our cars come with unlimited mileage. Where a mileage cap applies, it is displayed in the specifications section of the car page before you book; excess kilometres may be charged at the provider’s rate.

Routes & Island Travel

• You are free to travel to nearby islands by ferry with the rental car. We recommend informing us in advance so we can arrange everything for your crossing.
• No route pre-approval is needed, but driving is restricted to public roads. Some regions may have road restrictions, discuss your travel plans with the rental agent at pick-up for the best route advice.
• Off-road driving is prohibited and voids all coverage.

Insurance & Coverage

All rentals include basic third-party liability insurance as required by Spanish law. Two coverage options are offered during booking:

• Full Comprehensive (included), covers damage caused to other vehicles and third parties, but does not cover damage to the rental car itself. A refundable security deposit (typically around €300, shown per car during booking) is held on your debit or credit card.
• Full Protection (optional, per-day price shown during booking), covers all damage to your rental car, including glass, wheels, and undercarriage, with no security deposit required.

Coverage is void if: the driver is under the influence of alcohol/drugs, the vehicle is used off-road, unauthorised persons drive, or damage arises from negligence or law violations.

Unless Full Protection applies, typical exclusions include: tyres/wheels, windscreen, mirrors, underbody, interior, lost keys/papers, misfuelling, and all fines/penalties.

In case of accident or theft: notify the provider and police immediately, obtain a police report where applicable, and cooperate fully. Failure to comply may void coverage.

Deposit & Payment

• Where a security deposit applies (Full Comprehensive option), it is held at pick-up on a debit or credit card in the main driver’s name, a credit card is not required, debit cards are accepted.
• The deposit is released after inspection if no damage, fines, or extra charges are found, and returned to your card within 3-5 working days, depending on your bank and country of issue.
• Accepted payment methods: cash and all major credit and debit cards.
• Cash deposits are generally not accepted unless explicitly agreed with the provider.
• Payment may be taken partly online at booking and partly at pick-up; the split is always shown before payment.
• Unpaid fees, damages, fines, or missing fuel discovered after return may be charged to your card.

Extras & Equipment

• Child seats, booster seats and other equipment can be added during booking. If the equipment is listed on your voucher, it is guaranteed to be in the car. On most cars child seats are free of charge.
• A second driver is free on most cars (see Driver Requirements).

Use of Vehicle

Use the vehicle responsibly and in accordance with Spanish road laws. It is prohibited to drive under the influence, go off-road, race, tow, sublet, transport illegal goods, exceed passenger limits, or smoke inside the vehicle. You are responsible for any damage caused by improper use or violation of these Terms.

Fines & Penalties

You are responsible for traffic violations, parking tickets, tolls, and penalties during the rental. Post-rental fines may incur an administrative processing fee.

Vehicle Damage, Loss, or Theft

Report any damage, accident, or theft to CARZRENT and the police immediately. Liability may extend up to the excess or full repair cost if coverage is voided. Lost keys or documents will be charged at replacement cost.

Breakdown & 24/7 Assistance

If the car breaks down or anything happens during your trip, contact our 24/7 assistance immediately: call the rental agent (the phone number is on your voucher), message us on WhatsApp, or email info@carzrent.com. Our breakdown support works around the clock, every day.

Termination & Repossession

CARZRENT may terminate the agreement immediately if these Terms are breached, the vehicle is used illegally or negligently, or payment is not made. The vehicle may be repossessed without notice; no refund is due in such cases.

Cancellations, Refunds & Modifications

• Free cancellation up to 24 hours before the scheduled pick-up time.
• Cancellations within 24 hours of pick-up or no-shows may forfeit the prepayment.
• Modifications (time, location, duration, car change) are subject to availability and price changes, contact our support or use your booking page.
• If the provider cannot supply the confirmed vehicle, a similar or higher class replacement will be provided at no extra cost, or a full refund issued.
• Refunds (if applicable) are processed to the original payment method within 7-14 business days; security deposits are released within 3-5 working days after return.

Right of Withdrawal

Spanish law gives consumers 14 days to withdraw from most distance contracts. Vehicle rental booked for a specific date or period is one of the exceptions listed in Article 103.l of Real Decreto Legislativo 1/2007 (TRLGDCU), so the statutory 14 day withdrawal right does not apply to your booking.

This does not affect the free cancellation policy described above. That is a commercial guarantee we offer voluntarily, and it is separate from, and in addition to, your statutory rights.

Liability

CARZRENT is responsible for supplying a vehicle that is roadworthy, legally compliant and fit for the purpose of the rental.

If the vehicle is not delivered, is delivered in an unroadworthy condition, or fails during the rental through no fault of yours, we will repair or replace it as quickly as reasonably possible, or refund the affected part of the rental.

Nothing in these Terms limits or excludes any right you hold under Spanish consumer law, in particular Real Decreto Legislativo 1/2007 (TRLGDCU). Where anything in these Terms would conflict with a statutory consumer right, your statutory right prevails.

We are not liable for loss that was not reasonably foreseeable, for loss caused by your own breach of these Terms or of the Highway Code, or for consequential loss such as missed flights or accommodation, except where Spanish law makes us liable regardless.

Personal Data & Privacy

CARZRENT processes personal data in accordance with EU GDPR. Data is used for booking management, customer service, and legal compliance. See our Privacy Policy for details.

Complaints and Dispute Resolution

If something goes wrong, contact us first at info@carzrent.com or on +34 603 116 857. We aim to answer every complaint within 14 days.

As a business operating in the Canary Islands we hold official complaint forms (hojas de reclamaciones). You may request one from us at any time, in Spanish or English, and we will provide it.

If we cannot resolve the matter between us, you may take it to the consumer authorities. In Spain, information and the regional consumer offices are available through the Ministry of Consumer Affairs at consumo.gob.es. Consumers resident in another EU country can find the relevant redress bodies through the European Commission at consumer-redress.ec.europa.eu. The Commission’s former Online Dispute Resolution platform closed in 2025 and has been replaced by that service.

Governing Law & Jurisdiction

These Terms are governed by the laws of Spain. Disputes fall under the jurisdiction of the courts of Santa Cruz de Tenerife, unless otherwise mandated by consumer protection law.

Amendments

CARZRENT may update these Terms at any time. The version published on our website at the time of booking applies to that reservation.

Contact

• Customer Service (24/7): info@carzrent.com
• WhatsApp (24/7): +44 7564 751122
• Website: carzrent.com

Registered in Spain, Canary Islands.

Who You Are Contracting With

These terms are provided by CARZRENT. Under Spanish law (Ley 34/2002, LSSI-CE) we publish our identification details here:

• Trading name: CARZRENT
• NIF: 421746063K
• Registered address: Av. de España, 9, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain
• Telephone: +34 603 116 857
• Email: info@carzrent.com
• Trading since: 2021

Questions about these terms, your booking or a complaint can be sent to info@carzrent.com or raised by phone on the number above.